I was living out of my car when I needed to go to the emergency room because i was coughing up blood. Had I known I would have been dealing with this agency for the next year I never would have went. The doctors were sub-par this agency was worse. I received harassment calls stating that I should be paying more and that paying them should be a priority when I was doing all I could to stay in my car. I hate this company, I hate the people. Honestly I hope the worst things in life happen to each person that works there.

I lost my previous job due to a bed bug infestation and fell behind by about a month while I looked for a new one. At the same time I was spending every penny I had on staying afloat paying my car bills. The company doesn't care as all that is important to them is debt collection. As of today the bill is paid off and that is all that matters.

If you work with them they will work with you. My account manager is so sweet and caring. She works with me because I am not running from my obligations. I feel the bad reviews are from people whom do not want to pay what they owe.

The absolute worst people you’ll ever meet

Kayla is the best person that work there and not Rude like the others I will be dealing with her not no one else.

Combative, power trip. They think they dont have to talk respectfully to people to get the information they are looking for. And they arent collecting anything on me they were just asking for information on an employee. Very rude.

Kayla was very helpful in setting up a new payment arrangement for my accounts. The only problem I had was the website that appeared in the letter did not direct me to their site.

I am impressed. I got nothing but respect from them. Cody treated me like a human being. Respectful, kind and extremely understanding of my situation. If you ask me, he needs a raise! Prime example of how a collection agency should be! Cody went above and beyond what his job is. Always asking how I, family and friends are. There are no words to Express my gratitude.

Been making 30$ payments every month for almost 7 months. I got my credit checked and they put my medical on it in April. Got told by a lawyer I could file a lawsuit since that’s illegal of them to do since I’m cooperating with them. Called and got rude with the lady and told her to take it off she said it’s not illegal and it would stay on there til it’s paid off. I said ok I guess u want a lawsuit then she said oh u have a lawyer I said yes ma’am and she hung up.

This place is awful. They don't keep up with records so they have no idea if you paid or not. Because this hospital that they work for has other collection agencies. And there trying to get triple what you owe.

#debt #debtcollectors Folks - If You have outstanding debts, DO NOT Co-MINGLE your funds/your money, Anywhere - NOTHING! Debt collectors will freeze your accounts & take Everything! Google - Co-MINGLE - DO NOT Co-MINGLE! Thank God First & Foremost - & Thank me later! @CFPB Thanks to All U.S. Veterans For their Service to this Nation! Remember NO Debt Collector has ever Cured Cancer! #God

this company does not understand their own summons and complaints they serve people with. To call them a "law office" is a long shot.

Hateful, disrespectful, and badgering

Terrible customer service. I was scheduled to make payments on the first of every month. I paid early and was told they don't like early payments and would prefer me to pay in the month that it is due. FIRST company EVER to say that. Ha! They would prefer to keep you in their death grip, meanwhile, threatening you with a court date the whole time. Hope these people can sleep good at night.

If only I could a zero star rating.

If I could give them negative stars I would.

Be careful. If your original debt is over 5 years old you can't be sued for a judgment but if you talk to them about it then it will renew the debt and rest the clock and make you liable for it again.
Otherwise, they were probably one of the easier places to work with in setting up a payment plan

Rude staff

Love this place

Bad service no communication Scraping the bottom of the barrel when it comes to hiring people

Well this is no more than a collection attorney firm where you cannot Communicate with the attorney and Even if you want to deal with the attorney in a professional manner it’s not happening because they hire a bunch of stupid account managers as they call there selves. I called to speak to the attorney and they would not allow me to speak to anyone with any legal knowledge not even an assistant with legal knowledge. They filed two liens on my wife and I illegally because the liens are one and the same.

While the phone calls were incessant, when I finally answered, the lady I spoke with was very prompt & professional in helping me set up a payment plan. Once my account was in good standing, it showed up on my credit report within a week. While I can’t ever really highly suggest a collections agency, I will say they did their job diligently while also not being total as*holes about the amount I chose to pay weekly. Hopefully if I ever have to deal with a collections agency again, it’ll be as easy as these folks have made it for me.

Have worked with Susan and Jared for years and have always been fast, friendly and gotten the job done and the debts paid !!

They are too slow on waiting to help you

Awful, awful experience. People there are awful, I got laughed at for asking if I could make payment arrangements...so I paid my bill in full. They however garnished my check now twice! I'm a single mother with 3 kids.
The people who work there are horrible and won't listen even after they stole my money twice. They made me feel like a criminal. They are the real crooks.

So, I had a couple medical issues arise in the last two years. After finally turning 18, collecting up to 5,000 in bills I started paying them off and with some collections I've had nothing but issues. W&L has actually been super helpful, every time I've called in they've been polite and helped me set up auto payments and pick the date I want them to come out on. After a couple months of paying I called in just now to see my balance and Megan helped me out so much, she was super helpful and polite on the phone, explained how much i owed, and added the very last of my bills onto one payment so I will have officially paid off everything. I understand how people can have bad experiences and the ladies I have dealt with over the phone have always been nice.

Shity people! very hateful!

I wouldn't even have given them 1 star! The rudest people ever!!! con artists, money grubbing low lives, a hospital turned me over to them because i couldn't pay them off immediately, I even had insurance which paid the 80%. They turned me over to the wolves, bottom dwelling scum, works and lentz okc. They harrassed and harrassed me because I couldn't pay more than 100.00 a month. So I was like i'm not paying another dime to them. Now they are threatening to garnish my paychecks. They are a joke!!!

Brutal people ...

The rudest people I have EVER had to deal with. You would be better off to file for bankruptcy if you owe the a large amount!

After them having an account of mine for over a year and getting ONE set of letters after I asked for them...

I got ZERO correspondence from them, until I filed with the bbb then all of a sudden they magically corrected my address and started sending me letters like they should have all along.

What a shady shady company.

Took over 5 months to get the documentation I requested.

Came to my door at 9pm flashing a fake badge at me just so I'd answer the door. Very disrespectful to ring multiple times and bang on my door as if they are cops

They absolutely will not work with you! Don't care about your financial situation or anything! Do yourself a favor and pay your bills even if it's only $10 dollars a month if not you'll be dealing with these douche bags that act like this money is coming out of their pockets!

Very rude and hateful. The representative told me that I needed to get a second job if I couldn't make the minimum payment. What happened to working together??

Horrible Firm. The reps make no effort to work with honest people. They don't mind putting a person further in a bind which I find highly unprofessional. It's sad when you can't afford to even be sick because there's people like these guys who make matters worse. As if battling a physical ailment isn't enough they add to it with emotional stress and most of all horrible customer service. I wish zero stars was an option.

This company is horrid! I've been nothing but compliant with communicating with them. They have 3 medical bills that are not valid as I have 2 yes 2 health insurances that should have covered these. Medical billing failed to appropriately do their job so they got sent to these scum bags. They told me LAST WEEK not to worry about anything because they are still waiting on money from insurance and they would send me an itemized statement. They never did that and I woke up to an alert that they placed 3 accounts on my credit report. Fortunately the law is on my side as is St Francis who just informed me that they had NO AUTHORIZATION to place those accounts on my credit report. St. Francis is pulling all of my accounts from them this week. I will NOT be talking nor sending any amount of money through this office. I've also got a recording of them saying they wouldn't be placing these on my credit. Shady shady company.

No one should have to be taken to court over a medical bill, however, I just told this company to do what they have to do.

Reason: I made payment arrangements - and paid on line for months. Then the letters stopped coming, so I figured I had paid that bill off. My mistake and an honest misunderstanding. (I don't recall how long I had been paying or the original balance due. I had another bill on which I was making payments and that very same thing happened and it turned out the bill was paid in full.) I was just informed TODAY that I still had a balance due with this company and had been missing payments. Then I was told that not being able to come up with the full 3 month amount I had missed paying would void the payment arrangements.

Had someone called me in January or February to let me know, things would be very different. But, I was also informed JUST TODAY - they aren't required by law to send me a bill or call to remind me of a payment due since they are not a billing company. Ok, so, can they work with me and let me start back up with sending the regular payment? Nope - I have to come up with 3 months worth of payments or my payment arrangement is void.

I'm not trying to be disrespectful or get out of paying my debt. I am well aware that I wouldn't even be in this position if I had been able to pay the original bill. This was an honest mistake. After the person explained to me TODAY that there would not be a letter every month... I got it. Even though most companies do send monthly statements... this particular collections group/company doesn't do that. Remembering is my responsibility and I will now set up a reminder for myself. But I didn't know about that until TODAY!!!

W&L... I am genuinely sorry that I have missed payments. I wasn't aware. I can make a payment this Friday (payday). However, I am on a budget (which is the whole reason I had to make payment arrangements in the first place) and I cannot come up with 3 months worth to bring the account current.

If zero stars could be given, that's what they'd get! Rudest people to try to work with!! They also charged my bank account too early once and overdrew my account! I immediately blocked them from charging my account further! And when I called to let them know the woman was yelling at me and telling me I better listen to her. SMH WORST PEOPLE EVER!

just got off the phone with someone. I was trying to get information on my collections so I can get a debt consolidation loan to pay them off and he wouldn't help me at all. it's almost like they don't want to be paid.

After years of medical problems and numerous trips to the hospital and other clinics, I had a few accounts that I wasn't able to keep up with. As I'm being garnished right now, I called this office to get information as to why I'm being garnished since I never received notice of being sued or have any idea of what this is for. The account manager I spoke with was beyond rude and hateful. After questioning why she brought up other issues that were unrelated to the present account and garnishment, she jumped down my throat saying "Excuse me for getting this wrong." Well, that's a problem when you're talking about my money! And if that's the attitude you have, maybe you're in the wrong business. I can't imagine that the people that call to talk to you are ever happy about it. Not only are your contact methods intrusive and overboard, your employees are rude, hateful, arrogant, snotty, and disrespectful. I would be fired from any job, present or prior, if I talked to anyone like she just did. Not to mention that I have manners and morals and a conscience that dictates how I treat other people. This lady does not.

Company is terrible..

They were will do anything to get their money. Even illegally. ELI is terrible to work with. He told me I had to give him my new employers information or he was going to sue me. They can not do this. The thing I find funny is I was actually calling to increase my payments. He called me a pathetic human being. Well luckily I have had financial advice so now, Im not so concerned with them. They are going on the bottom of my list of creditors to pay and if they decide to garnish, I will be in court with all my financial information on how I have had to have public assistance to survive.

Rudest collection company in the world! These people have attitudes, you wouldn't believe. They could care less about you or your financial situation. They are impossible to work with.