In a heartbeat I would Hire Mrs. Hightower again! Her work was exemplary. Her and her team are excellent communicators and tell you what she needs from you. Their response time to emails was usually within minutes, occasionally hours during the business week. Emails sent on weekends almost always had a response by 10am the following business day. When working with Mrs. Hightower and her team, I felt like I was a member of the team and not just the “paycheck”.

During my time working with her team, I had one emotional reaction to something the other side had done, and her team was professional, courteous, and professional sympathetic during that event.

She does a fantastic job managing expectations and is very clear about what to expect. When I first spoke with Mrs. Hightower, my case was in another county and needed transferring. She said that we could not begin work on the case until it was transferred, and true to her word she got my case transferred and the first hearings scheduled as promptly as possible within the time frame that she predicted. I personally had two hearings with her- Temporary Orders and Final Orders hearings. During Temporary Orders she was honest about what to expect and that I would likely only get temporary custody of one of my three children, but we were trying for all three due to the really high bar we had to reach. This is ultimately what happened. When the other side refused to sign the temporary orders, she was quick to file a motion to admit into record and get signed by the judge. During Final hearings she stated that the bar to meet our desired end state was much lower and had a much higher chance of success given the information, evidence, and testimony. We were granted custody of all three of my children. Through all of it, in every in-person meeting and conference call she was always clear: We can be as prepared as we can be, and its still up to the Judge.

As a Father in Texas, I had a very low probability of being granted custody. I set out with the intent of doing everything Mrs. Hightower asked me to do, providing every document she asked for, and working as a member of the team; this was the best way to be successful - and it worked. If anyone were to ask me what advice to give when working with Mrs. Hightower it is this - be calm, collected, and pro-active. Do everything you can to control your emotions. Provide everything she asks for. Listen to her when she tells you what to expect. Always remember that despite whatever happens, and everything you have done to be successful, it’s still up to the judge. Mrs. Hightower and team (I can’t name you here, but you know who you are), THANK YOU!

I believe Patti is of good sound mind and character. It may not have been the outcome I wanted in the beginning. But listening to her reasoning behind her advice has set me up for good outcomes. She is methodical in her thinking and will be at bat for you. She isn’t afraid to be firm with you to help you understand the process and why things are how they are. It is a great benefit too a client of any attorney when the attorney can steer you the way she is capable of doing. I started this process with her nearly a year ago. I feel that I wouldn’t be this far along without her knowledge and guidance.