I don’t put a one star ever, but it’s required when you lose 664. Lack of local information about local lawyers.

BEWARE AFTER CANCELLATION! We cancelled our membership and sent an email to the email address that was provided to ensure the cancellation was complete, as instructed on a recorded call. The charge is still continuing to show up as a draft on our account, we called to verify with Legalshield (Ross and Matthews) that our membership was cancelled and was able to provide the email that we originally sent. To find out that apparently we wrote the email down incorrectly (even though it was a recorded call and we listened to the call again to make sure). Just beware and always check your statements for several MONTHS after as they place your account on a 30 day hold and if they don't receive a letter in the mail or email they start charging again. This is considered theft to me for a prepaid legal service that in my opinion isn't even worth the $19.95 per month.

I am keeping my fingers crossed that they do a good job, I WILL POST AFTER RESULTS...THAT WAS QUICK! TERRIBLE TERRIBLE

I want to acknowledge Neil A. Mabry as the most professional and keen attorney I’ve had represent me in my real estate contract quagmire. Since 2005, had my share but this attorney is above the rest. I was not represented in court, only on paper. Mr. Mabry kept the defense at an optimum temperature and timing. Recommended.

I am so happy with Ross & Mathews when I need help they are always their to help I have used this law firm so many times.

Someone had hack my credit card and Mathew made sure that I got all my money back for me . Even when the bank told me that they will not give it back to me.

I called Ross & Mathews and the bank sent all our my money back to me right away it only took 2 day and I received all that I lost .

Then I had a Nail tech do my nails wrong and was told to come back another day and I did the nail tech was very rude toward me after I had spend my money.

So I told her I will call my Lawyer she said call your Lawyer and we can call ours

.So I call my lawyer right in front of her when she heard the lawyer speak the nail tech started treating me with respect .

I was taken good care after that. I am so glade that I have Ross & Mathew in my corner . I feel like a very strong person now I can protect my rights with out getting upset about it . When I get mad I all my Provide law firm Ross & Mathew

Thank you
Ross & Mathews .

I have not been with them long but I am very thankful and pleased with them thank you .

I've been a member for sometime now and very satisfied with results.

Ross and Mathews of legal shield. I have been a member for 3 decades. They are most useful when in house lawyer writes strongly worded letter to stop potential lawsuits. However, if get sued and they refer to an outside lawyer on their referral list, things fall apart. The referral lawyer has no experience they are losers and want to make a quick buck. I was referred to the owner Brandon Roy for a construction project of Roy and Associates. We signed the contingency contract. The first meeting he had all the information on the MRE builders, Ryden Architect and Comerica. In the mean time I got sued by a sub contractor. After 6 months of continuously asking him what were his plans and I have been sued by a sub contractor and I am without legal representation. Six days before answering to the lawsuit he said he cannot sue because he cannot collect the damage he took 6 months. Ross and Mathews refer to Gene Tausk we asked him specifically to settle the case. He kept emphasizing that the case easily be dismissed because it was filed on personal name and not corporation. We still insisted and agreed to settle the case. As it is not cost effective. A bill for $4393.59 is not cost effective.
Without our consent he decided the case and the TX. Power Plumbing Lawyer same day gave him another lawsuit on corp name even before he left the court. Six days before the response date, 2 am he send an email demanding more money to defend the 2nd lawsuit. I asked him why he didn’t settle the 1st lawsuit and why Iam facing the same horrible stressful situation and now the lawyer are demanding $20,915.48 instead of $4593.59. he did not have an answer to our questions why he didn’t settle and not just dismissed the 1st lawsuit and again put us in a hole for $20,915.48 and Gene demanding more money to defend the 2nd suit. He kept both referral lawyer are embisils only work for their own pockets. They cannot be trusted for being total liars. I demand Ross and Mathews and GeneTausk to pay $20,915.48 another non- referral lawyer settle the case for $500.00 He said do the math and we should never have been in this pickle. Also read Brandon Roy and Gene Tausk review.

Someone here with the first letter to there name being J and ending with E.

Unorganized even for something as small as knowing on there end when my legal shield coverage began !.

Got a speeding ticket called them up got the ball rolling.
Got called back instructed on how to send them info.
Attorney calls me up he tells me this and that about my ticket im like awsome !.

Not bull**** 5 seconds after the call this incompetent person calls me back tells me " sorry i just now saw that your coverage began after your ticket we cant help you.

Then he offers to help me find another attorney i refused. come on man you messed up on not checking my coverage date now you want to offer me help like you bringing me more anxiety on top of this ticket isnt bad enough!

This is whats wrong with this country can't find good smart people .to help you.
Dont worry sir im sure when Artifical Intelligence comes I can put more trust in attorneys as long as the attorney is a robot !

The Managers are easily intimidated by an intelligent employee and will manufacture lies to terminate a person's employment.

The only way you can reach them is via fax. And like fax, this office should've died in the 80s.

I have used these guys for a long time and trust me... The ones giving them a bad review don’t know what they are talking about! Extremely pleased with outcome of everything they have handled for us! Definitely refer to our friends!

Awesome Awesome Awesome!

They really could step up their game and stop all the referrals. I love the concept and to be honest they really did help me fight and get over $6000 off my credit report. It really depends on the lawyer that calls you back and what you need from him or her... I have had my share of disappointments; however, I've had the service on and off since 2005. I really wish they could cater and go all out for each situation and every person!! I would like to see them help slap lawsuits on your behalf when needed, to get justice! It is a legit service and you do get what you pay for.

I’ve used the services of Ross and Matthews on several occasions in the last 3 years. Each an every times they have been the most courteous and caring law firm.......and the most responsive! I recommend them to everyone needing help (or even just advice) with legal matters. They truly care about their clients!

It's great Law Firm that is apart of Legalshield.

Stay away from this law firm. Do yourself a favor and look for alternative because you won't get what you're looking for here good or bad. They will not follow up with you unless you call them and check the status on your case and when they call they don't take action or explain to you what are your options. I had to pay double the amount for the opposing lawyer because they failed me and never were able to do their due diligent. I can't even believe that legal shield actually referred me to them them. If you hire them you'll end up doing all the work and you won't get anywhere. Their service is like going to the doctor's office and the doctor asks you what do you think Is your diagnosis... look beyond this firm.

Great service and delicious food!

Quick knowledgeable service

Very attentive attorneys and just really great to do business with

Great lawyers, great attitude, great service. Thank you for helping me 100%

Worst ever

They assumed that i wasn't going to pay for the attorney because it was a small claim. They just told me to forget about the money i spent and move on with out trying to help me or at least make me feel like they were trying to help. I did the exact opposite of what they were telling me and i got myself out of the situation i was going to pay them for.

Always returns calls in a timely manner and always very nice and helpful.

Lawyer never once initiated communication. I had to call the office, then wait for him to call me back. Then they had the nerve to bill me for 33% more than their "retainer".

Prompt call return....patience.....over all great service...

This law firm is chosen through my Legal Shield membership. Contact me for more info

Easy access.

We're all gonna go sometime: a Will will make all the difference. Heard about a very lonely man who left a chuck of money to be divided among the people who attended his funeral. Seems they all got a couple of thousand dollars...

That are frauds beware

I'm a member of Legal Shield since 2006 and Ross and Matthews is the provider in this area. They have helped me through every big step including self employment business and contract decisions, personal and family needs for all these years.

No real good customer service!

Friendly. Great advice in great detail.

The rides can be fun, but from a mom's perspective, changes 6 Flags made recently make the trip more difficult with kids. I carry a purse. That is no longer allowed on rides! I was able to take out my wallet, but had to leave my purse with my car keys and everything else at the ride entrance for the superhero ride. I decided not to go on other rides since I don't feel comfortable leaving my purse where anyone can take it. For the refillable bottles, the new design now adds a very unsanitary "lip" to the lid instead of giving straws. The bottle and kid are not dishwasher safe, so after hand washing the kid, I'm not sure I've killed all the germs from each person. The previous straws could go in the bottom basket of the dishwasher, allowing for germ killing. Additionally, the kids don't fit well. As you too the large bottle to drink, you will often spill. On kids' shirts, this is a huge mess. If you bring extra straws from previous bottles and you have a non rider watch everyone's things while they ride, then this can be an enjoyable park. It has a kids area but is known for roller coaster thrills.

I am a Legal Sheild member and they have a good response time and
have helped me in several occasions. Simple requests were completed
satisfactorily.

Wow - fantastic. I cannot say enough about how professional and on time these attorneys are. I came to them through Primerica's Legal Shield. Inexpensive and very effective.

Very knowledgeable. Very courteous. Very very professional. Very informative.

Service is very professional..This firm cares..

Nice service here

The Supervisors & Trainer were jerks!

Always professional and quick to respond. They’ve saved me thousands of dollars!

Don't know how I did business without LegalShield!
Excellent experience with Ross & Matthews atty Mr. Blanchard!
He called me within 30 min of receiving the doc I'd uploaded.
Asked if there was anything specific I was concerned about.
Said he'd review the whole thing and call me in 2 days with a full report.
He called in 2 days and went point by point through his review.
Attys had prepped this document so I wanted my response to be thorough before signing - thanks to Mr. Blanchard it will be and I feel better protected!

5 stars, 2 thumbs :)

Amazing people who solved my issue almost instantaneously

I would highly recommend you avoid this firm. It is basically a firm for attorneys who graduated from the ABC University of Law and cannot make it in private practice. I simply requested an attorney to write a letter and provided all documents to substantiate my claim, you know something that even a file clerk could do and the attorney somehow managed to screw this up. Luckily it was for a civil matter, but if you are involved in something criminal and looking at this firm to provide assistance, you need to RUN! Just find an attorney to do the consult for free or pay the fee.

One of the issues corporate needs to address is making sure the attorney you initially spoke with is the one who will be assisting. Having some other random attorney in the office reach out to you is why you have so many problems. I would contact the office and request to speak with the attorney that I had been in communication with only to have some other random person in the office return my call.

I was informed by this firm regarding the date, time, and court room that I was expected to be present for proceedings regarding a minor traffic ticket that was improperly executed. I was present at the correct time and location as instructed on the correspondence I received from the firm, only to be notified in front of the judge last-minute that the firm had given me the wrong court date. This "correct" date was confirmed to me by the firm 3 times prior to this happening. I was therefore forced into a proceeding outcome of my case that I did not choose and an alternative date was not possible due to the time constraints I had already incurred from taking 2 days off of work. No one from the firm reached out offering some sort of resolution before, during, or after this happened and I was basically given a callous response after calling the them several times. This is just one of many inconsistencies this firm has made me deal with over the course of my utilization and serve as the end of my relationship with them. I hope you find this informative as I will be passing this along to several colleagues who will no longer be considering these services.

So far so good.

Great Resource. AMAZING LAWYER S

Great responsive attorneys! Have used for many various legal needs. Highly recommend!

Not a legit firm . Don’t waste your time with these idiots. I mean unless you want to lose

I don't know what to say but only one that works there is a nice woman named Barbara, she is very helpful when she answers, but the attorney I guess busy, doesn't return your call, and there is a very and I mean very extremely rude lady and I quote" No you can't speak to anyone and hangs up the phone, a attorney office you would think would not allow this, almost sounds like a collection place than attorney office, if they are, give Barbara a raise, and get new people. Call and if Barbara don't answer you get nothing and this was something serious.

Referred me to a lawyer who wouldn’t talk to me unless I gave him $900 upfront. He didn’t know the charge or anything at all just would talk to me in less I paid the $900 upfront. Money pit warning!!!!!

Excellent service whether on the phone or in person!

Great attorney

Good cool place

Top law firm

You're pretty good most people are nice be sure to ask questions before you sign anything

Great staff that cares about your needs.

THEY LOST MY MONEY ORDER!!!!! They requested I send them the money order so they could document it and send it to the traffic court. When I called to follow up, (because God forbid they actually follow up with me), they had all 4 pages I mailed them, but not the money order that was paper clipped to those 4 pages. Now I have to pay $15 and put a stop payment on the money order and request a refund from Western Union. (Which will take up to 30 days). I've requested to talk to a supervisor and they keep having a obviously brand new secretary call me instead that has no idea what she is doing. Unless Legal shield does something to resolve this, I will be cancelling my membership very soon!!!

I wish I can give this law firm a 0. Do not waste your time they are public pretenders.

Jan. 8, 2018 at 3:24PM. I called Ross & Matthews, my Legal Shield attorneys for a general question and I told the customer care rep what I needed. In less than 2 hour at 5:19PM I received a miss call, the message said an attorney will call me within 24 hours. This morning of Jan. 9, 2018 at 9:43AM, I received a call from an attorney who consulted me on my available options.... Thanks and I appreciate the help Ross & Matthews, PC.

Whats shocking is people pay for their services. I did, & got 0 results. They did virtually nothing, accept show up. Seemed like an intern? I could understand trying & unable to get a result. Your by FAR & 110% be better going off & doing your research for attorneys w/real results.

Excellent

Prompt to return calls and to accommodate the disabled religion sexuality none of this matters to this great firm

Great Legal Services and work very hard for their clients and treat you like family.

About 5 years ago I asked for a criminal lawyer, thought he was one. All he did was said oh what the other guy get and allowed us to get the same there was no defense at all. Later on we found out that the lawyer we had was a traffic ticket lawyer. Costed us money and pain. BEWARE!!

4 times was enough! First time I called them through Pre-paid Legal, I asked a question that turned out to be completely false information. The young attorney/ paralegal was going on vacation and gave me "an answer" without performing proper research. Upon proceeding with this bogus information, I called back after my egg on the face incident to find out that I was misled and given the wrong information because the person was going on vacation.

2nd time, I received some crappy information about a housing and foreclosure.

This last time, the attorney was a very brash a**hole sounding dude that didn't seem to want to be bothered with what I was asking and I realized at this point that I just don't need to deal with their crap any longer. Their Yelp reviews are more accurate than these Google ones.

Yelp says 2.9 out of 5 stars (that's generous)

Google says 4.5 out of 5 stars (that must be family members or something)

NOT RECOMMENDED!

Ross and Matthews has been taking care my family and my business for over 8 years. They are my peace of mind and my compass. Thank you Ross and Matthews. Thank you LegalShield!

Ross & Matthews has been our LegalShield Provider Law Firm for over two years. We appreciate their courteous service and their speed in handling our personal and legal matters. The lawyers at Ross & Matthews continue to go above and beyond to assist our family, I am sure they will do the same for yours. Thank you for your excellent service. BLC

I don't know who wrote these reviews listed here, but not even close to the experience I had. The prepaid service is not worth the time or money. What they offer is seriously worthless, you can do it yourself. Just another one of the many scams out there for the ignorant one to bite on.

Special thanks to Boyd Mooney with Ross and Matthews my LegalShield law firm in Fort Worth, for reaching out to me on my "first time buyer" questions at 7:00 tonight, a couple of hours after they had closed. He was courteous and consulted me on what I needed to look into when I was ready to buy. Thanks again Boyd.