ATTORNEY NORMA BAZAN WAS AWESOME, PROFESSIONAL, AND STRAIGHT TO THE POINT.SHE GAVE ME SOME REALLY GREAT ADVICE and HELPED ME ON MY counter PETITON OF CHILD CUSTODY AGREEMENT . THANK YOU NORMA FOR YOUR SERVICES AND YOUR TIME..

The first time I called I was on hold for 45 minutes, so I hung up thinking maybe it was because it was morning. It is now 3:54 p.m. and I have been on the phone holding for exactly 2 hours. They must be terribly understaffed and probably underpaid, however if they don't have volunteers maybe they should consider using some. I am now going to get in my car and drive there because I don't expect anyone to answer today.

I have been calling and no one picks up the phone...like ever!

I called for days before the phone was even answered, and then was placed on hold for over an hour. The lady who finally answered the phone was extremely rude and didn’t even let me explain my situation before cutting me off and telling me they couldn’t help me. I’m a single mom with 2 kids and a small income...Legal Aid is a joke.

My ex husband filled a custody modification petition, I was overwhelmed and honestly being demeaned and intimidated intentionally by his attorney. Norma Bazán was assigned to my case about 6 months in and immediately it made a huge difference. She was a wonderful advocate for my daughter and I, so knowledgeable about the legal process, quick to respond to emails and making sure I knew what was happening every step of the way. She is truly amazing and Legal Aid was a lifesaver for me. All of the staff there is friendly and helpful.

Hello, my name is Rickey Barnes. I am a real client who was helped by Legal Aid. Norma Bazan was very professional and is an incredible attorney. She did not miss anything and fought hard for me in the court room. I have full custody now. My daughter and I are together because of Norma and this Legal Aid office team. I am so thankful for all they did for me. I paid for an attorney in another case a few years prior who was noted as a top attorney. Yet that attorney does not even come close in any area compared to the experience I had with Legal Aid. Norma blew him away in all categories. I feel bad for all the negative reviews. Please keep in mind that while a large number of people try to use this service, not everyone can get in. They take the harder and abusive cases first. They work around the clock and there is more cases then they can actually take. This is an amazing service. I wish everyone in need could use them and was able to have the experience that I had. I praise God for all the blessings in my life and I'm so thankful for Norma and the Legal Aid team of Fort Worth.

*Update* This Agency has offered commentary on my review within the first 4 hours of my post. Yet they failed to follow up with correspondence regarding a super time sensitive legal family court matter. **
I would rate 0 stars if possible. Please take all other reviews to heart. I assumed that this agency would either approve me and represent me, or deny me and i can move on in my search for legal representation in a family law and domestic violence related case, but i was sadly wrong. this agency orally approved my application in a time crunch. it was confirmed although, there was less than 3 business days until the hearing. I had attempted contact friday after no follow up and was told to be patient that they will contact me asap. then today when court was scheduled i had to track them down again to find that they had "emailed me" that they can not take the case because of the time constraint. I am so disappointed and saddened by the insensitivity and unprofessionalism. I should have taken their call back that took over 24 hours initially for the application process as a warning. The email was not received by myself because it landed in my spam box. I had to appear before the judge and speak to her the best i can without any legal representation at all. That is the most uncomfortable feeling in one of the biggest obstacles a person can face in their lifetime. I feel i was not able to present my case to the judge properly and now have further more financial and legal obligations despite my eligibility for something like legal aid... Proper attention to detail for a person in my situation and with a case like mine at the least, deserved a courtesy call to inform that an email had been sent. any communication orally would have been minimal. such a disgrace.

Terrible I mean not only did they reject our case after determining we can't afford a lawyer, They also had the nerve to say we should contact an attorney about our problem......

I would call and the intake workers hangup every single time..They supposed to take calls at 8:30 it's now 10:22 still havent talk with anyone and called multiple times and keep hanging up. Very unprofessional and rude who can I report this to...??

If you call Fort Worth, hope that you do not have contact with MONICA. She’s extremely rude. I am a nice person and always respectful to others, how she dealt with me was totally out of line and uncalled for. I hope that she’s at least good at her job, otherwise, why is she working for Legal AID. Shame on her and Legal Aid for allowing her to behave this way towards others who have given her no reason whatsoever to be so rude.

The most unprofessional group I’ve seen in a long time. The receptionist was rude and disrespectful the attorneys were worse. Don’t waste your time. They said they would respond within 7-10 days they lied. Never an email no phone call, no letter as they previously stated. Allowed the other party to get a jump on filing for custody case as we waited on whether or not they would take the case. What a waste of time and energy . Mean ladies at this establishments

Staff Attorney, Trevin Ware, won a difficult case for me against a powerful entity in December 2014. He is astute, dedicated and has an extremely brilliant legal mind.

Don't even think about it get service from them, I just started talking customer service responded me very rudely and hang up... that kind of experience I ever had in my life...

They don't help they gather all your info then don't take the case and turn you down after hoping to get help
This is so bad and sad

They are not helpful at all.All they do is give you phones numbers that give your the run around.

They never answer the dang phone

These lawyers don't take "easy" cases - that is not how legal aid works. They take the most severe cases, usually where violence has occurred. If your case is turned away, its because they have hundreds of other cases walking through the door. There isn't enough attorneys to take all of these cases, so attorneys are forced to take cases where someone is in danger or disabled. They grill you on your finances because they need this information to get you out of paying court fees. Please do your research before posting incorrect information online. this is a wonderful organization, with amazing attorneys who work overtime to help as many people as possible.

C

I have my divorce, child support, custody of my kids, order protection. Thank you forever Legal Aid for all you did for me.

Legal Aid is extremely under funded no doubt and I most definitely agree that their attorneys only want to take the "easy" cases. They turned me away because my ex husband obtained an attorney to file for divorce but I was not there for them to point out what it was my husband had done, I was there to try and obtain an attorney to represent ME! I was told they were unable to assist with my case. Also everyone I spoke with was very rude and it was all a wast of time! This organization in my opinion should be shut down because they do not help people anyway.

They are extremely underfunded and turn many people away. They only take very easy, clear as day cases. For instance they will take a case for a disabled person who lives in a facility that doesn't offer handicap access, etc. But any sort of case where they have to do real work they will refuse. I think it was one of the Supreme Court Justices in Texas that stated the Texas Legal Aid fund is so underfunded that for every eight people that apply, only one gets to be helped and even then they are 'barely assisted'. It's like this because most of the lawyers in Texas are trying to become 'rich'. Just like most of the Doctors in this state. Forget about 'Public Service'. They want Million dollar cases and nothing but. I understand lawyers are to be paid for their craft but I don't understand why its damn near impossible to find an attorney in this state that will help the poor.

Also, if you call The Legal Aid of NorthWest Texas they will grill you on your personal finances. They want to know if you have land in your name or a home in your name. I guess if you do they want you to sell it. Even if its the home you live in and the only one you have for your family. You have to be damn near homeless for them to assist you.

did not think my case was important

I didn't even bother to make an appointment because the secretary was EXTREMELY RUDE. She seemed annoyed and mumbled through any question I asked. Then she advised me not to bother to call back to make an appointment until a month later if I didn't have an emergency.
Lastly, I proceeded to summarize the information I had been given before ending the call when she rudely interrupted me...again! When I mentioned that it was unprofessional to continuously interrupt a person when they were speaking, she hung up on me. Thanks for nothing