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Community Legal Aid SoCal - Main Office
Legal services in Santa Ana, CAReviews: 59 | Overal Rating: Average
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Reviews
ANGEL SOLIS
My wife has late stage dementia and we needed financial help for her care. While we had received Medi-Cal approval, we could not find anyone who could tell us what the next step was to get us the help we needed. Luckily, we had the good fortune of having a social worker recommend Ms. Le. Our initial contacts with her revealed that Ms. Le had not dealt with the new 2019 program changes, but she convinced us that she would figure it out. Ms. Le then went on her learning curve and became knowledgeable about the programs. That knowledge was critical to her understanding that an error had been made in my wife’s share of cost calculation. Ms. Le's persistence and knowledge got the job done and will be our advisor from here on. Thank you, Ms. Le! We highly recommend Ms. Le to all those who could benefit from her legal services!
(Original)
Es muy restringido la atencion , para asesoria solamente atiende los martes y de la mañana a las 3:30 de la tarde solamente estube esperando mucho tiempo y no alcance a que me atendieran , ellos trabajan con una calma que desespera uno , sin contar que aqui las leyes son muy impotentes para los casos civiles , A ¡ pero para los delitos viales estatales y de la ciudad ahi si que son bueno las multas y las penalidades , ,$%% la Ley no es la Ley , ni la justicia ( justa ) perdonen me pero es mi sentir ,.
They helped me through the process of filing a small claims subpoena, which convinced the other party to call me prior to the court date and settle!
(Original)
Bien
(Original)
Me han ayudado
(Original)
Me estafaron ase 5 años nunca llebaron acabo lo que tenian que Acer 3500 dolares
I went last year to make a modification on that same case. They checked their system and told me that they couldn't help me because of a conflict of intrest... And couldn't tell me why beside that it was a conflict of intrest...eventually one of the staff member broke the confidentiality agreement saying that they couldn't help me because they were providing services to that party against me...I asked how was that possible when they helped me open the case against that party and we're not allowed to provide service to the other party...I asked for there superior and main office information so they can do a full investigation and fix the problem...and asked for copy of the policy to understand why...they refusely neglected to provide me with any information and turned me away.
There is a review possibly from a Legal Aid reprentative when you scroll further down...which I found to be unprofessional and appalling... in need of some customers service training... it is a perfect example of how people are being treated... Sympathy is not expected...but professionalism is.. Sympathy is provided automatically when you like your job in helping people... being understanding, putting yourself in these people shoes in need of some help desperately.These people are going through a tough time already... professionalism is always expected... which that review response is lacking.