Always start with Rene!

Where to start..after having a relatively decent experience with this attorney handling my aunt's estate years ago, my family chose to acquire her services again for the purpose of settling my grandmothers estate. Most people dread this process coupled with the grieving itself over a lost grandmother or mother in the clients case. It's a hard time for everyone, especially her. Several important decisions need to be made in a timely fashion and an attorney who holds up their end of the bargain is crucial to the process. That's what the star rating or lack there of denotes. Initially responsive, this attorney has gone the opposite direction entirely. Here's the issue- for someone seemingly seasoned and whose connections made her an attractive choice, this attorney has made no effort for several months now to update her client on any part of the process she should have accomplished by now. Client and client family alike has contacted her via phone and email repeatedly to no avail. Yet she has long been paid a retainer for her services. At this point it's become serious. I understand being busy but not doing the job you've agreed to or at least informing your client of whether you have is irresponsible and if nothing else, horrific customer service. Our family member passed in end of August and the process began in September. We are still waiting just to hear if the attorney has done some of the initial filings because as I said, she doesn't reply to emails or phone calls. Today was my final call and a man answered claiming he'd pass the information and number on to her. In summation, I wouldn't recommend nor allow my family to use this attorney again based on this experience.

First rate

Busy office,but thorough