Clean Quit

This office is rude and illegal...... I went in to settle a debt that I didn’t know I had for an apartment complex from 9 years ago.... I only found out about this debt when they started to garnish $300 out of my paycheck.... I was never served or notified that this was taking place..... when I went in they discussed all of my personal information out in the front with other people present telling me that there was no place to speak in private and they also could not access some old system to find proof of me ever being served or in court.... I will be hiring a lawyer for this..... wish I could give them negative stars

Horrible, Rude Staff from the person answering the phones to Todd and Kelly, the case workers! When someone is calling to handle business, the staff should be Courteous NOT Crass! Perhaps a course in proper phone etiquette is in order! Treat others the way you would want to be treated and spoken to...Period!

I received a letter from my neighbor who mistakenly got my mail. Once this was brought to my attention, I called to pay. It took me calling three times to speak with somebody after I left messages. When I talked to Kelly L. Atwell, she was one of the rudest people I’ve ever talked to. She yelled at me for saying Grasser when the word was Gasser. I asked to speak with a superior or even someone else that can take payment. She then told me to mail a check and that she was in charge. Alternatively, she told me we could go to trial. To avoid going back and forth with this person who didn’t seem reasonable, I opted to pay the bill and for her to transfer me back to the receptionist. I again asked to speak to their boss, Wesley Hall, and I was transferred back to Kelly. If you can, avoid these people at all cost. I didn’t mind paying the bill, but the way I was treated is unacceptable.

I went to speak with someone regarding a case I was trying to resolve with a debtor. The gentleman who spoke with me, Todd was one of the coldest people I’ve ever encountered. I know that this law firm is working to collect outstanding debts on behalf of their clients, but to be so rude is unacceptable. I felt judged, belittled and disgraced by the time I left. Todd is the right man for the job, I bet he sleeps well at night knowing that he has killed the spirits of others.

However, Nathan was very professional and courteous in court.

NATHAN LISTENED AND HELPED ME , THANKS

If I could give less than a star I would. This complaint is in no way related to the legal matter that I dealt with, but how this office handled it. This office is completely unprofessional and extremely understaffed. I have called this office a total of 5 times and left voicemails each time. The only time I got a response was when I had my leasing office call them.

I was given a deadline to pay my fees before court costs were applied. I called the day of the deadline to pay my fees, not once but three times. Each time I called I stated I was attempting to pay my fees. I was sent to a voicemail every time to which I left a message saying that I was trying to pay. Todd is extremely rude and unprofessional. Out of 5 voicemails I left he only responded to one.

I went to the office the day of court to pay the amount I was told I could pay before the court fees. I was rudely greeted, none of my questions were answered, and Todd rudely walked away with an attitude telling me they no longer have the file and to go to court. When I inquired about why my calls were not returned so that I could pay he said that wasn't his problem, they were busy and I should have shown up at the office. Not only was it a work day (Friday), they closed at 3 pm, and I was working from home due to a personal issue. Never once was it relayed that they were so busy that someone needed to come to the office, as arrangements could have been made.

This was the worst experience that I have ever had with a law office and I will be reporting their unprofessionalism to my leasing office so that hopefully they can lose a client.

I've been calling to simply get my updated balance with no success. I'm either forwarded to someone named Kelly (who doesn't answer or respond to voicemails) or the office doesn't pick up at all. Out of ALL the law offices in Nashville/Madison why is my account sent to the worst one??

As a seasoned real estate agent and real estate investor/landlord, I have used this law office for a few eviction cases over the past couple years. I have been very unsatisfied with their customer service and communication. I tried for months to get updates on a couple of cases with no response or call backs. When I finally heard from Mr Hall, he appeared unfamiliar with the cases and confused about the details of the tenants. When I questioned him about the cases and unpaid judgements, he appeared frustrated and immediately withdrew as my attorney from the cases. I would encourage other landlords to pursue alternate avenues of representation for eviction proceedings.

Because if you communicate and genuine about trying to fix your suitation they will be there to help

Nasty attitudes....especially Todd. They were much friendlier when I arrived at the office....

Not answering calls over a dispute of misrepresentation from one of their clients - this is a crooked law firm and somebody has to step up and stop these kind of wolves from operating in business. REPORT REPORT REPORT to the better business bureau, make your google reviews and call a real attorney if you can because these people need to be exposed.

They were nice

Very rude when trying to speak with them. They will hang up on you after hollering at you for asking a question.

This is an establishment of crooks... calls & messages go unanswered.... there practices are illegal & unlawful

I have formed an opinion about this law office given my experiences in having to work with them and I am willing to leave a review, based off of facts, that gives my honest opinion based solely on my business interactions with this firm. It is my unbiased opinion that this law firm facilitated in a manner which presented them to be crooked and malicious. My perception of this business, based off of personal interaction is that this business has preformed in a questionable and distasteful way in order to receive payment from someone who had already passed away. This business was unwilling to cooperate with family even when family tried to pay the debt for the deceased. Ended up having to pay for our own attorney to handle this because the staff at Hall & Associates would not speak to anyone but the member that had already passed away.

Absolutely everyone I work with in this attorney's office is fantastic.

Cold, evil money consumed people who have no soul. They hire only the most evil.

Can't even get a simple piece of paper or copy of settlement so I get another place. Talk about archaic as they won't even email it. I would give them zero if I could.

I don't think they even deserve one star because I can not get them to answer the phone and without a paper from them i will never be able to get my credit fixed nor will i be able to get into another apt or buy a car.. they have screwed me over. They need to be shut down!

They are the most rudest people i ever seen. They tried to garnish my bank account. They have lazy people work in their office. Why it took 2 days for them to get a balance. Then he was rude about that. They are idiots.

Todd, is by far the rudest person ever. He makes it his business to let you know he will not help you, he doesn't care if you are homeless or jobless, he'll threatened you with court. I don't make much and I tried to have my payments lowered, he wouldn't lower my payments. I can NOT wait until I am done paying these people off. I was late sending in my payment for Feb and I just grouped Feb and March together. I called to inform the office and he told me that my case has already been picked up and there is nothing he can do about it. and hung up. The absolute WORST.

Horrible experience it took 3 times to call until I had to deliberately tell them to let me talk to a person. The guy was the most absurdly rude person I have ever talked to over the phone. He talked to me like I was his adolescent son....extremely unprofessional.....and this is supposed to be a law firm.

rude will not call back granished without being served wow

It's never pleasant to pursue unpaid debts but when it is the last option available, these guys will get it done. 20+ cases for me so far, 0 losses.

Horrible communications methods. Disorganized and rude. Continuously garnished account after arrangement was made and paid, then stated they have no record of the payment arrangement.

The apt complex I rented from mailed this office a check for 500.00 as a returned deposit; they can't find it and never applied it to my balance. I went to the office to discuss, they could not locate my fax or Fedex package? The office is very unprofessional and there is no privacy. I've left numerous messages with no returns calls.

On 6/29/15, I gave my granddaughter a check to take to this office to pay an outstanding judgement due to the General Sessions Court. It is now 8/1/15 and the check still has not posted to the court site. How long should it take this office to send in a check to the court? Did they really ever send it?

They don't call you back and they are rude.