I have to a big high 5 to Nancy in reception and Liz who was my previous caseworker before Rose. Liz would rarely miss my calls and by chance she did i always received a call back within a day and usually the same day. I will say Rose is getting a little better. Still waiting for list of items discussed and any progress report. I gave this 5 star rating due to the genuine desire of this law firm to work for the injured worker.