They are great to work with. Facing eviction, go ta 'll to them. Show up in person in the AM to do an intake evaluation.

Very helpful

No matter what landlord you try to get help.with it seems to be a "CONFLICT OF INTEREST" to them . What a joke.

Legal Aid! Hah! I went there for help several times without success. Each time my application was accepted and I was taken back and I discussed my situation. I was then told sorry they would not be able to represent me. What is legal aid for if they cannot represent us? Why bother taking my application and then taking me back to discuss my situation only to be declined in the end? I am sorry but I feel they take their cases on a criteria they decide as to who they wish to represent not based on a real need or the law. Good luck to anyone going here because I've not heard good things from others and my experiences were that of what I felt of a discriminatory nature on several levels. Be it I was too poor, not poor enough and they also didn't like my appearance? Well, sorry I cannot afford a lawyer that is why I went to legal aid. Now I just wait out my legal issues. I've learned legal aid won't help me. Perhaps you may have better luck!

They turned me away because of conflict of interest! Wouldn't tell me why but I have a feeling it was because one of their attorneys treated me rudely, yelled at me!! And I reported it! So when I came to them for help on a second instance different matter they turned me away!

Thank you for helping me with my process. I'm very satisfied with the treatment i received and mr. Gary thank you so much!

They are very responsive to my case. So far so good.

I just spent a hour trying to apply online. Called and pressed 0 to ask if they were having a problem with their website. The receptionist said no that happens all the time. She was not very professional at all and did not let me finish asking her for info. I still need the assistance but now have to either restart it online, try phone app, or go get in line. Hey IT department get your act together!!!!

They are NOT nice, even mean and rude. Clearly they don't know how to treat people in peril. Too bad, because that is their JOB! Incredibly insensitive and uncaring staff and attorneys. Unimpressive and unprofessional.

Waste of time

This place has saved my life! I worked with Ms.Wren she works hard, she is diligent. They were having make over with there Intel it was down when I walked in a frenzy, they saw the desperation I had. They immediately jumped on my case and have made a WORLD of a difference I cannot praise this company enough! Well deserved 5 stars!!!!! Quality people! I never understood how much this company would change my life!!

Walk in look normal and white then your out no help. My opinion racial profiling

They did a great job to help me, Thank You Sabrina!

Terrible service!!!; the person at the front desk is so despot, she doesn't have any manners, compassion or even people skills. She didn't let me explain about my sister's situation, she just rudely interrupted me off. Very bad experience.... and people never answer the phone; I've been trying to contact them by phone for over a month and they always experiencing a "high volumen of calls" how could that be possible? when I got there it was just me and two women chatting (the front desk lady and another one) that was it. It's really sad and upsetting.

Don't really do much all the information the give you is available on line you still have to do everything your self

They have been very much help to us and a discrimination case on an eviction notice that we are having against our landlord

(Translated by Google) Good place to fixing legal problems good place to get legal help

(Original)
Good place to fixing legal problems buen Lugar para agarrar ayudas legales

Very informative and helpful

1st time I ever got help here. was about to give up.because of past experiences with them, the lawyer called me at 6pm the night before court! we had 10 minutes to meet and discuss a VERY complex case. the lawyer was my life saver and I THANK HIM (you) everyday. THANKS LEGAL AID, for pulling through!

These people are here to help us when we can't afford to pay for legal advice. Do an extraordinary good job. What do you do when your landlord doesn't hear you and doesn't do their part of the bargain? These days when you sign a lease it's an inch of paper all of it there to protect and serve the landlord. However the truth of any lease is this: I pay the rent on time. If it breaks you fix it. In Tucson most of these apartment complexes are owned by big corporations we think we are powerless. It simply isn't true. If you have problems come here to Legal Aid and they will happily assist you.

I just went requesting same help with a legal matter (HOA) The lady at the front counter and Patricia the one that interview me were great! Really nice people but the lawyer...omg! The lady was so rude didn't really let me talk much, she keep typing in her computer, didn't answer my questions or give me advise. I just waisted my time. At the very end I ask If she could help just to fill out 1 page (it was a disclosure statment) she made me felt like an idiot and said I didn't need help for that it was too easy (for her, she's a lawyer after all) so I end up with all the same questions I had, no paper work answered....and hopeless since I thought they could help. Worst experience EVER. I wish they had a superviser or someone who call people after the Interview to find out If they were help or how was their experience.

Very helpful

So helpful and kind! I couldn't do my divorce without them.

This place is so comfortable and a great place to have really good pizza! Three gluten free option is amazingly full of flavor. Nice atmosphere, great service.. Awesome place to go

Thank you for providing this service for those of us who can't afford a lawyer but need legal advice. Everyone was very friendly and the lawyer I spoke to was patient, answered all of my questions, and explained things very clearly to me.

Good service.

Well I'm still waiting to hear back from this agency. However the process isn't difficult.

Referral was online easy

Answer all my questions

Great place to go to get help with bankruptcies, the volunteer attorney was really good in explaining about bankruptcy.

They just don't cate

As a retired DES employee I've referred our community to SALA countless times during my State employment, their services to the Pima county residences is so very important the staff is extremely professional and friendly Thank you for your services SALA

Was not happy got a very rude lawyer this time. First time two years ago I got a good woman lawyer who listened and gave me good info.

Not very helpful because my ex used them they couldn't help me.

I filled out this tedious form on their website only to be told to call them. It's been 2 weeks and still no word from them.

They don't ever pick up the phone to even help people.

I Filled out online App , turned In Went in For Verification Had Interview Excellent Front Desk Worker , Excellent Law Review Team ...What can I Say ? ( Excellent Folks Doing Whats Needed)

The worst experience, Front desk staff extremely rude. was asking just ASKING for information regarding a U visa. I was answered with; “oh i know you guys are all the same, i know what you’re trying to do.” in front of whole lobby, not just to me but to others as well.

Customer seevice ok

Only handles landlord issues. Needs to change the name.

The hours do not work for my schedule, but they helped assist my legal advice needed

Great lawyers who work pro bono!!!!

Getting some help for the divorce

If you're serious and dedicated they will help the best that they can, just don't BS around...oh and a word of advice, DO NOT LIE OR WITHHOLD any information from them.

I can never get through

Nobody ever answered the phone

Very helpful

Truly a good source for consulting on legal matters for low income and really helpful just meet them half way and have all documents ready that's all I gotta say they are awesome

Assistance is down to bare bones but administrative costs have quaddrupled

Alot to be desired for support in crisis

I came for housing help, and ADA. They said the calculation was correct, when 502 Irs form deductions weren't calculated. They would not walk me through ADA told me to "go ahead" then criticized what my doc said, but they did not assist me. I asked 5x before they closed my file to meet with a manager, and to review my case, and these issues, and that same day within an hour, they closed me out. I asked to appeal, they have no appeals process. I was ignored 2 months. I showed up asking to meet with a manager and was told they would call the police, because I wanted to show the inaccuracies of why they closed me instead of helping a disabled person needing ada help, and medical services, for housing. I had my files, and wanted to see why they were saying this was right when it wasn't. They turned me away. But are helping imigration and divorce. They get funds from the agencies, and it seems if those agencies are truly violating the law, sala will not defend us. So another legal outlet is needed for poor people because they don't care about me, or other sick people. We take lower priority than immigration and divorce. A grievance only equates a letter and no dispute process. I cant even see my own case file. Donate elsewhere. I got 0 help. And have been turned away for help with social security, voc rehab so I can have access to reading programs I need. And I have no where to go. These people suck. I asked to go over discreprncies in my file with a manager 5x. They closed me instead. I tried going in to show the mistake and ask my questions, and was met with an assistant director who threatened to call the police if I call again. I did nothing threatening. Their lawyer made a mistake. Closing me made no sense, and I wanted to know details. I was given paperwork just to sit with a manager, which I know now was grievance paperwork. But I wasn't informed that was a grievance form. I should have the opportunity to point out a mistake and not be treated like this. I have pmdd and feel discriminated. I am extremely hurt and offended. Citizens should come first. Ada and sick people should come first. Its what I came to you with, and I was taken on for, and you did not handle my case properly. I can't even get the grievance form to file a grievance properly, because your employee threatened me for requesting a meeting that I requested for 6 weeks before closure.

They offered great valuable advice.

(Translated by Google) My husband and I have never applied for help in this place and when we did they denied us and without knowing because, according to them, there was a conflict of interest, as there may be if we have never used their services! We feel discriminated against! I HAVE VERY POOR VIEW OF THIS PLACE AND MAINLY OF THE RECEPTIONIST!

(Original)
Mal trabajo.Mi marido y yo nunca hemos aplicado para ayuda en este lugar y cuando lo hicimos nos negaron y sin saber porque!según ellos había conflicto de intereses!Como puede haber si nunca hemos utilizado sus servicios!Nos trataron malísimo al punto que nos sentimos discriminados!TENGO MUY MALA OPINION DE ESTE LUGAR Y PRINCIPALMENTE DE LA RECEPCIONISTA!

Very helpful!

They were very helpful. Able to answer all my questions. Thanks.

Wonderful experience

The staff here is exceptionally helpful, very kind and generous with their time. M